A lot of users who begin using their 1st hosting account, or change companies, frequently have enquiries in regards to how particular operations are done or confront predicaments when setting up various things such as emails, website settings, and so on. Because of this, many hosting companies have prepared documentation with standard questions and issues in order to help their clients get information swiftly and easily. As a result, the client support team can spend more time on real problems that some clients may be facing, since the solution for the minor things will already be available on the web and clients can easily cope with them without having to get in touch with the client service team. Having elaborate documentation is vital, especially for new customers with no practical experience whatsoever, as the hosting service entails an enormous number of functions and lots of people can become puzzled about what to do. A good knowledge base can both help you complete the operations that you want and acquaint yourself with how the hosting service functions in general.

Extensive Online Documentation in Cloud Hosting

If you’ve bought your very first cloud hosting account through our company or have migrated your site over to us, you’ll grow accustomed to our platform and our in-house built Hepsia hosting Control Panel in a jiffy as we have prepared a comprehensive web-based knowledge base where you can find all the information that you could ever need – both general info in regards to the service as a whole and more specific info about the separate features that you can use and the challenges that you might stumble upon. The articles themselves are available in two places. The whole article collection can be accessed through the Help section of the Control Panel. You can access relevant articles about the different functions in each section of the Control Panel too. You can acquaint yourself with how to do basically everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles feature step-by-step guides, so you won’t ever get puzzled due to an ambiguous text. Certainly, if you have a more specific problem and you cannot find an adequate solution in our knowledge base, you can get in touch with our client support staff 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

We have compiled an extensive online knowledge base for all our present and potential customers, so in case you purchase a semi-dedicated server account through our company, you will be able to find any info that you’re searching for at any moment. We’ve got tons of educational help articles, which will help you better understand what is happening in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are only two examples. Our how-to tutorials will help you accomplish anything you need – extract the contents of an archive, import a MySQL database, redirect a domain, and so on. In addition, we’ve also got troubleshooting guidelines, which will permit you to discover what spurs a given problem and the possible solutions for it. In case you’re unable to send e-mail messages or your domain name returns a 500 Internal Server Error message, for example, you can consult our knowledge base and resolve the problem in no time. You can access the articles through each section of the Control Panel, as well as through the dedicated Help section.