Being able to get in touch with your cloud hosting supplier if you have any kind of questions or experience any troubles is important and how fast they will respond and take action is usually essential, in particular when your web site is business-oriented, as longer downtime often means losing potential clients. The support solutions are, in addition a quick way to identify actual providers from resellers. The latter usually answer just to e-mails or support tickets and you will need to wait for a whole day or longer in order to get a reply. If your problem requires a few replies, you may end up losing days in order to get a basic problem solved. When you use a genuine and reputable web hosting company, you'll be able to contact the support anytime and get a quick reply whatever the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of receiving assistance in a timely manner, that's why our cloud hosting services include 24/7 technical support as well as various ways of contact. If you don't have an account yet, you can easily phone us or take advantage of our live chat and chat with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up getting a service which you can't use effectively. In case you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further analysis. Unlike the majority of providers out there today, we respond to all of the tickets within one hour, so you won't have to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how crucial it is to get prompt help, particularly when your web site is not working effectively for some reason. All of our Linux semi-dedicated hosting include 24/7 customer and technical support, thus if something happens, you are able to use various ways to contact us - phone line with multiple local numbers around the world, live chat, e-mail messages and support tickets. The first two choices are for billing, pre-sales and common issues, which means that in case you don't have an account yet, for example, you will be able to get extra info regarding our solutions, or we can assist you with less complicated technical issues. The next two options are for solely tech problems or everything that is more time-consuming because it's easier to track the conversation between you and our tech support team. The guaranteed max reply time for them is merely 1 hour, the typical one - 15-20 min, so you will not need to wait for an entire day so as to get assistance as you may need to do when using the services of other service providers.

24/7 Customer Support in VPS Hosting

Each and every virtual private server package that we offer features 24/7 customer and tech support, which means that in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to contact us anytime, even weekends and holidays. For your convenience, we provide different means of communication - phone support with a couple of local numbers around the world, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters because it'll be easier to monitor what is going on. The maximum warranted reply time for all of the emails and tickets is one hour, but it rarely takes that long to get support. When you add the Managed Services upgrade that we offer, our administrators can also assist you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour maximum reply time warranty, you will enjoy quick support when you obtain a dedicated server from our company. Our customer and technical support crews are available 24/7/365, so when you open a support ticket via your billing account or you send an e-mail message regarding any issue with the server or the pre-installed software on it at any time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the perfect option in case the matter involved needs more time to be resolved or when it needs to be sent to our admins, since it is a lot easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to phone us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to the server plan, our administrators can also support you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 as well.