There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a trouble ticket system. It’s the least complicated channel of correspondence for several reasons. In the event that no client care team representative is available at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy ‘n’ paste extensive bits of info without worrying about typographical errors, and if a given problem requires more time to be sorted out or a number of responses have to be exchanged, all the information will be in the very same place, so either party can always follow the steps taken by the other one. The drawback of using tickets to get in touch with your web hosting company is that they are typically separate from the web hosting platform, which suggests that if you need to supply information or to adhere to directions, you will have to use no less than two different admin consoles and this number may rise if you desire to administer multiple domains. On top of that, a lot of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting a response.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with lots of other hosting providers, the support ticket system that we use with our cloud hosting is part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to memorize different log-on credentials, since you will be able to manage your tickets and the hosting account itself in one single place. So, in case you have an enquiry or confront a difficulty, you can touch base with our client care team members instantaneously. Our ticketing system offers a clever search option. This means that even in case you’ve sent a multitude of tickets through the years, you will be able to find the one that you want without difficulties. Besides, you can see knowledge base suggestions for handling commonly faced predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more efficient to manage everything in one location, which is the reason why we’ve integrated a trouble ticket system into the custom Hepsia hosting Control Panel, which is available with every single semi-dedicated server package. This will permit you to handle the correspondence with our customer care team along with your website files, which goes to say that you will not need to remember additional login credentials for a separate interface. You’ll be able to post a new ticket or to track down the status of an old one with less than several mouse clicks while you are browsing the files within your account. Plus, you can go through older tickets using a clever search function or take a look at applicable knowledgebase articles with solutions to commonly faced predicaments. The inbuilt trouble ticket system is monitored 24x7 with the maximum ticket response time being only 60 minutes, so there’ll always be somebody to help you.