In case you have a website, a problem may always surface and it does not necessarily have to be connected to the web hosting service itself. For example, something might go wrong when you update a script or some vital content could be edited or erased unintendedly. Regardless of what the nature of the problem might be, you’ll have to contact the respective customer care team and ask them to recover a backup or to assist you in resolving the problem that you are confronting. How quickly they’ll do that will predetermine the interval of time that your sites will be down. For certain websites such as community portals or web stores, a continual outage interval often means lost customers and money. With this in mind, it’s pretty important for you to use the services of a company that provides not only a good customer care service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting come bundled with a sixty-minute reply time guarantee, so irrespective of what question or problem you might have, we’ll always be there to help you out. In fact, it seldom takes more than 30 minutes to get a problem sorted out or a question answered, and this is valid for both sales and technical matters. Our client care staff representatives are available 24-7, even on official holidays and weekends, so you will get prompt help at all times. We realize exactly how valuable time can be, so by the time we respond to your email or ticket, we will have probed into the issue and, if we haven’t figured out a solution, we’ll provide you with more info on what you need to do on your end – when the situation requires this. With our support services, you can rest assured that there will be somebody to help you straight away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take full advantage of our unbelievably fast support service. You will receive a reply to any support ticket posted via the hosting Control Panel or email sent to our tech and customer support team in no more than an hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes substantially less time to examine and resolve a problem. We will provide you with more details in case the solution involves something that has to be done on your end. If you contact us during national holidays or weekends, the response time will be precisely the same and considering that our support staff is available 24 hours a day, 7 days a week, you’ll receive quick help for practically any general, technical or billing issue irrespective of the hour.