Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • All your help requests will be dealt with in maximum 60 min after the ticket or e–mail was received. If your case calls for additional assistance from an administrator, we will direct the ticket or the e–mail to the person in charge and will leave a comment to notify you that more time will be needed for discovering the optimal solution. Furthermore if you take advantage of our Admin Services package, any of the tasks included there will be completed whenever you decide.

  • Top quality support service

  • A Top–Class Customer Service

  • We’ll be available to you 24x7 to reply to any questions that you may have related to our Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also need help handling server administration tasks, you can take a glance at our Admin Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation procedures

  • Intuitive help center

  • An Intuitive Help Area

  • Every Linux dedicated hosting server comes with our charge–free Hosting Control Panel, which features a circumstantial knowledge base and a selection of how–to video tutorials. Whenever you need assistance while working with the Hosting Control Panel, just hit the Help or Videos buttons located in the upper right corner.