Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You can find nearly all the answers to your questions in the user–friendly Help section integrated into CloudhostingUG’s Hosting Control Panel. It features an elaborate database with commonly asked questions and exhaustive how–to articles contributed by our practiced help desk support staff.

  • Top quality support service

  • Instructional Video Clips

  • If you prefer to watch how an action is accomplished or how an issue is fixed, rather than just reading about it, then have a look at our collection of how–to video tutorials. They cover plenty of different topics and will help you swiftly understand how to work with the Hosting Control Panel.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24/7 client care service with a one–hour support ticket response time guarantee. A team of capable technicians will be at your disposal to attend to all the enquiries that you could have. During non–busy periods, an answer will be offered within just 20 minutes.